Last updated: 24 October 2026
Your privacy matters to us. This policy explains, in plain English, what personal information we collect through this website and when you contact us, why we collect it, how we look after it and how long we keep it.
Who we are
Total Tag Solutions is a mobile test and tag business run by Jason Martin as a sole trader.
- ABN: 77 337 877 901
- Queensland Restricted Electrical Contractor Licence: 1511156
- Based in Mango Hill, QLD 4509 (we come to you, so we don't have a shopfront)
- Phone: 0487 785 947
- Email: totaltagsolutions@outlook.com
In this policy, "we", "us" and "our" mean Total Tag Solutions. "You" means anyone who visits this website or gets in touch with us.
Our approach to privacy
Many small businesses are exempt from the Privacy Act 1988 (Cth). Even so, we choose to follow the Australian Privacy Principles (APPs) as good practice, because we think you should know how your information is handled.
What we collect
We only collect the information we need to answer your enquiry, quote and do the job.
When you fill in a form on this website
Our quote and contact forms ask for:
- your first and last name
- your phone number
- your email address
- your business name (optional)
- your suburb or location (optional)
- details of what needs testing, such as roughly how many items, the type of site and your timeframe
When you send a form, the website also records some technical details with your entry, such as the date and time, the page you sent it from, and your IP address and browser type. This helps us deal with spam and fix problems.
Please don't include sensitive information (such as health details) in a form. We don't need it.
When you call, email or message us
If you phone, email or message us (including through our Facebook page), we collect what you choose to share with us, such as your name, contact details and job details. Facebook messages are also handled under Meta's own privacy policy.
When we do a job for you
If you book us, we keep the details needed to do the work, such as your business name, site address, contact person, the equipment we test, test results, reports, tags, quotes, invoices and payment records.
Information collected automatically
Google Analytics. We use Google Analytics (installed through Google's Site Kit plugin) to understand how people use our website, such as which pages are visited, how long people stay, roughly where they are (city or region) and what type of device and browser they use. This information is collected in a way that doesn't tell us who you are, and we don't use it to identify you. Google says that Google Analytics 4 does not log or store IP addresses.
Cloudflare Turnstile. Our forms are protected by Cloudflare Turnstile, which checks that a real person, not a spam bot, is sending the form. To do this, Cloudflare looks at information about your browser and device and how you interact with the page.
Cookies
Cookies are small files saved by your browser. This website sets these cookies:
| Cookie | Set by | What it does | How long it lasts |
|---|---|---|---|
_ga | Google Analytics | Tells visits apart so we can count visitors | Up to about 13 months |
_ga_J0LWXEVZ8M | Google Analytics | Keeps track of your visit (session) for our analytics | Up to about 13 months |
You can block or delete cookies in your browser settings, and the website will still work. You can also opt out of Google Analytics on all websites with the Google Analytics opt-out browser add-on.
We don't use advertising or social media tracking pixels.
Why we use your information
We use your information to:
- reply to your enquiry and give you a quote
- book, carry out and report on test and tag work
- send you a reminder when your next test is due, if you're a customer
- send invoices and keep our business, tax and test records
- keep our website secure and free of spam
- understand how our website is used so we can improve it
- meet our legal obligations
We won't use your information for anything unrelated without your consent, unless the law requires or allows it.
Marketing
We don't send marketing emails or messages unless you've asked for them or agreed to them. Retest reminders for our customers are part of our service. If you'd rather not get them, just tell us and we'll stop.
We don't sell your information
We never sell, rent or trade your personal information.
Who we share information with
We only share your information with:
- service providers who help us run our business and website (listed below)
- our accountant or bookkeeper, for tax and financial records
- government agencies or regulators, but only where the law requires it
Service providers we use
| Provider | What they do for us | Their privacy policy |
|---|---|---|
| Our web host (servers in Sydney, Australia) | Hosts this website and stores form entries until they are deleted | Ask us for details |
| Google (Google Analytics, Site Kit) | Website statistics | Google Privacy Policy and How Google uses information from sites that use its services |
| Cloudflare (Turnstile) | Spam protection on our forms | Cloudflare Turnstile Privacy Addendum and Cloudflare Privacy Policy |
| Microsoft (Outlook) | Our business email, including copies of form enquiries | Microsoft Privacy Statement |
| Meta (Facebook) | Our Facebook page, if you contact us there | Meta Privacy Policy |
Our forms are built with Gravity Forms, which runs on our own website. Form entries are stored on our web host, not sent to Gravity Forms.
Information that may go overseas
Some of our service providers may store or process information outside Australia. Google, Cloudflare, Microsoft and Meta run data centres around the world, including in the United States. By using these services, some of your information (such as analytics data, spam-check data and emails) may be handled overseas. We choose well-known providers that publish privacy and security commitments, but overseas laws may not protect your information in the same way as Australian law.
How long we keep your information
Form entries on the website. Entries sent through our website forms are kept on the website for 60 days. After 60 days they are permanently and automatically deleted.
Emails. When a form is sent, a copy is also emailed to our business inbox. These email copies are not covered by the 60-day website deletion. We keep enquiry emails only as long as we need them to deal with your enquiry or job, and then delete them.
Job, quote and business records. If you become a customer, we keep job details, quotes, invoices, payment records, test results and reports for as long as we need them for your work and as long as the law requires. For example, tax law generally requires business records to be kept for 5 years.
Analytics data. Google Analytics data is kept according to the retention settings in our Google Analytics account and Google's own policies.
When we no longer need your information, we delete it or remove anything that identifies you.
How we protect your information
We take reasonable steps to protect your information from misuse, loss and unauthorised access. These include:
- a secure (HTTPS) connection for this website and its forms
- spam protection on our forms
- automatic deletion of form entries from the website after 60 days
- password-protected email and business accounts that only we can access
No website or email system is completely secure, but we work to keep your information safe. If a data breach is likely to cause you serious harm, we'll let you know.
Accessing or correcting your information
You can ask to see the personal information we hold about you, or ask us to correct or delete it. Just contact us using the details below. We'll respond within 30 days. We won't charge you to make a request. If we can't do what you ask (for example, because the law requires us to keep a record), we'll explain why.
You don't have to identify yourself
You can browse this website without telling us who you are. If you just want general information, you can call us without giving your name. To quote or do a job, we'll need your contact details.
Questions or complaints
If you have a question or concern about your privacy, please contact us first so we can try to fix it:
- Phone: 0487 785 947
- Email: totaltagsolutions@outlook.com
We'll look into it and reply within 30 days.
If you're not happy with our response, you can contact the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
Links to other websites
Our website links to other sites, such as WorkSafe Queensland, Google reviews and Facebook. We're not responsible for how those sites handle your information, so please check their privacy policies.
Changes to this policy
We may update this policy from time to time, for example if we change how our website works or the services we use. The latest version will always be on this page, with the date it was last updated.